Last Updated: (09-07-2025)

Welcome to the House of Elorra. Our aim is to protect and respect your privacy. Our “Privacy Policy” outlines how we collect, use, share and safeguard your personal information when you visit our website or make a purchase from us.

By accessing or using our website, you agree to the terms that are outlined in this “Privacy Policy” along with our “Terms of Use”. 

Information We Collect

We collect and keep the following types of information-

• Your Personal Information that you provide: Whether you register on our website, place an order, subscribe to our newsletter or in case you contact us, we collect your data such as your Name, Email, Contact number, Address, Shipping/billing address and Payment information. This information will be used to fulfil your orders and contact you as and when needed. 
• Data being collected automatically: There is some information that we collect automatically which includes your IP address, browser type, your operating system, referring URLs and other non- personally identifiable technical data. Please note that your IP address does not identify you personally.
• Email Communications: If you contact us or choose to receive promotional emails, we can gather and keep your email address if needed. You can unsubscribe at any time you want by contacting us directly at (email) or by clicking the "unsubscribe" link in the email. You will still receive email updates about any online orders you place with us even if you request to unsubscribe from promotional offers or updates. This website, its servers or emails sent by us or on our behalf are not guaranteed to be virus-free by the company. 

How We Use Your Information

Your data helps us to:

• Process and Fulfill orders directly
• Improve your shopping experience
• Customise content and recommendations
• Communicate important updates, offer or order-related information
• Prevent fraud and secure your account.

We may also use your information to notify you of the changes on our website, our policies and offers that may help and benefit you.

Sharing or storing your information

House of Elorra does not sell, rent or trade your personal information to the third parties for their marketing purposes.

We may share your information with-

• Third-party service providers such as shipping carriers, payment gateways, IT partners and customer service tools are strictly for fulfilling your orders, sending your orders to you or servicing your account.
• Government or legal authorities as and when required by law and legal proceedings.
• Affiliate companies when necessary and always under confidentiality agreements.

Please be aware that when you place an order, House of Elorra and other parties such as courier services, credit card processing companies, vendors, etc will need access to some of your personal information in order to carry out their services and complete your order requirements.

We make sure that all the third party service providers are bound by strict data obligations and can only use your information when necessary to provide services to House of Elorra.

All payment transactions will be processed through secure gateways and your card details are not stored or shared on our servers.

Intellectual Property Rights

Everything you see on the House of Elorra website like our text, images, graphics, logos, designs, audio, video and other materials belongs to us and is used with the proper licences unless we say or mention otherwise. We take good care in protecting our creative work!

• All the content that is on this website can not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without our prior written consent except for non-commercial use and personal use.
• Because different devices have different display settings, we cannot guarantee that the colours you see on your device screen will match the actual product 100% accurately even though we make every effort to make sure that all the product information and pictures are exactly as shown on the website.
• Any unintentional errors or technological problems that are outside our reasonable control are not the responsibility of House of Elorra.

Cookies and Tracking

Our website can use cookies and similar technologies only to improve your browsing experience and also to collect analytics data. You can manage, disable or even reject the cookies through your browser settings or you can also accept them if you want.

Your Rights and Choices

You can update your Account information at any time you want by logging into your profile and requesting to access, correct or even delete your personal data by contacting us at (email).

You can also opt out of promotional emails at any time you want just by clicking “unsubscribe” at the bottom of the email or by writing to us at the same email.

Changes to this Policy

We reserve the complete right to modify this “Privacy Policy” at any time we need to. The updates will be posted on this page with a revised “last update” date. Continued use of the website after such changes implies that you have accepted our revised and updated policy.

Links to Other Sites

Our platform includes links to other external websites. We will not be responsible for the privacy practices or the content of these third party websites. Please review that website’s privacy policies before sharing any personal information with them.

Grievances and Contact Information

If you have any questions or any concerns about this policy or your personal information, please reach out to our grievance officer:
Grievance Officer

Name- House of Elorra

Email- houseofelorra@gmail.com    

Phone- +91 9311388904

You consent to our handling of your information and this privacy statement by using our website.